Refunds will be made after we receive the goods and check them. The money will be returned to you within 3 to 30 business days.

ATTENTION - we do not compensate for the cost of sending goods to us, except in cases of flaw or when parcels were sent by mistake.

If you have not found the answers to your questions, look in the FAQ section or write to us [email protected]

To place an order, add the product to the basket and select your city. The shipping cost is calculated automatically. We ship by Russian post, 1st class parcels are only sent after 100% prepayment. International orders are shipped by DHL or Russian Post.  Please allow up to 2-3 business days for order processing. Once shipped, international orders can take up to 8 weeks for delivery. International shipments are subject to additional duties, taxes and other customs fees. shop.littlebig.ru has no control and is not responsible for these tariffs or customs fees.

Privacy
We use your contact information only for delivery and do not share or give it to third parties. By making a purchase, you agree to the terms of the User Agreement and agree to the processing of your personal data in accordance with the Privacy policy.

Where do you deliver orders?
We deliver orders using the Russian Post to all settlements of the Russian Federation. As well as using EMS service around the world. While making an order, you can choose an option based on the cost and delivery time.


How to pay for the order?
We accept payment through the Yandex.Kassa service, so you can pay for the goods in a convenient way, including VISA / MasterCard, Apple / Google Pay, Yandex.Money, etc.

How much does shipping cost?
The site will automatically calculate the shipping cost during the checkout process. There are several ways, each buyer chooses the best price/speed ratio of the delivery for himself.

How to track ordered and paid goods?
After the payment, you will get an email with your check and tracking code, which you can use on the site or on the iOS and Android apps.

Didn't receive the tracking code in your email?
First, check the SPAM folder, or write to [email protected] with the description of the problem, including the name and order number.

When will the order be delivered?
After placing an order for the processing, packaging, and shipment of goods, it takes up to 3 business days and extra 7-10 weekdays. The delivery time directly depends on the chosen delivery method.

What to do if the size didn't fit or I am not completely satisfied with the product? How to return the goods?
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days from the date you received the item. The money will be returned on your card, which was used for paying the order, within 3-30 business days from the date of the return process.

Note, we do not compensate for the cost of sending goods to us, except in cases of flaw or when parcels were sent by mistake.

How about washed clothes?
Unfortunately, we do not return or change things after washing and socks.

I ordered the product, but my order was canceled because it was not in stock. How come?
Even if the product is listed on the site as “in stock”, we cannot guarantee that it is available now. The store has the right to change or stop the sale of any or all products without prior notice, as well as cancel any order.

What happens with my data?
Shop.LittleBig.ru uses customer information only to deliver orders and does not share any customer data with anyone else.